Quality Control and After-Sales Service

We’ve got you covered.

From inquiry to installation, and throughout the lifetime of the instrument, Drawell provides our customers with professional and personalized support to ensure their instruments maintain maximized uptime and optimized productivity.

Dedicated Team
Drawell’s dedicated team of applications scientists, engineers, and service managers not only assist our customers with technical inquiries and scientific questions but also, help them plan for the future to bring their research to the next level.

User Training
Operation manuals are in English.
Training by Drawell skilled engineers can happen in our factory in China, or at site in customer’s country. Cost depends on where and when the training happens.

Online Supports

To discuss the problem and get it resolved, online chats, real-time video calls, and screen sharing are available as per customers’ comfort.

Upgrade Supports
When your instrument approaches the end-of-guaranteed support period, turn to Drawell team for additional support and upgrade options. For more information, visit our website: www.drawellanalytical.com

Warranty Services

1 year free, including repairing quality-damaged parts, and offering replacements of selected parts (shipping cost is extra).
5% of the product price is charged for extending the warranty before the end of the official warranty.

Pre-Installation Services
Providing free pre-installation advice and guidance.
Providing a demonstration video if necessary.

Return/Replacement

If quality problems cause any misfuntion of Drawell products, free spare parts can be offered. In certain terms and conditions, the broken machines can be replaced within the warranty.